Privacy Policy

At Panache Sailing (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, contact us, make a booking, or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Postal address
• Booking and reservation details
• Payment or billing information
• Emergency contact information
• Information you provide in enquiries, forms, emails, or phone calls
• Any feedback, reviews, or communications you send to us

We may also collect certain technical information automatically, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

2. How We Collect Personal Information

We collect personal information in several ways, including when you:

• Submit an enquiry through our website
• Make a booking or purchase
• Subscribe to updates or marketing communications
• Contact us by phone, email, or social media
• Participate in promotions or surveys
• Browse our website

We may also collect information from third-party booking providers, payment processors, or marketing platforms where permitted by law.

3. Why We Collect Your Information

We collect and use personal information for purposes including:

• Providing sailing experiences and related services
• Managing bookings and customer enquiries
• Processing payments
• Communicating important booking updates
• Improving our website, services, and customer experience
• Sending marketing communications where permitted
• Complying with legal and regulatory obligations
• Protecting the safety and security of guests, staff, and business operations

We will only use personal information for the purpose for which it was collected or as otherwise permitted under Australian privacy laws.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

These technologies help us understand:

• How visitors use our website
• Which pages are most visited
• Website performance and functionality
• Marketing effectiveness

You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly if cookies are disabled.

5. Direct Marketing

We may send promotional emails, newsletters, or special offers if you have subscribed or otherwise consented to receive them.

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in emails
• Contacting us directly

We will respect your preferences in accordance with Australian privacy laws.

6. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to trusted third parties where reasonably necessary, including:

• Payment processing providers
• Booking and reservation platforms
• IT service providers
• Website hosting providers
• Marketing and communication platforms
• Professional advisers, insurers, or legal representatives
• Government authorities where required by law

Some third-party providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy obligations.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Secure website hosting
• SSL encryption
• Restricted access to personal information
• Password protection and secure systems
• Trusted third-party payment gateways

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

We may require identity verification before providing access.

9. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

10. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are not directed to children under 18 years of age without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updated version will be published on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Panache Sailing
Email: info@panachesailing.com.au
Phone: 0450 144 210